Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101838 Business Stream Ltd meter size Not upheld, no recommendations April 2012
201101839 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101886 Scottish Government policy/administration Some upheld, recommendations April 2012
201101933 Paragon Housing Association Ltd policy/administration Not upheld, no recommendations April 2012
201101964 Fife NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201102068 Scottish Prison Service accuracy of Prisoner Record Not upheld, no recommendations April 2012
201102164 Lothian NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2012
201102374 Western Isles NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201102718 Scottish Ambulance Service policy/administration Not upheld, no recommendations April 2012
201102763 Dalmuir Park Housing Association Ltd claim Not upheld, recommendations April 2012