Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003039 Scottish Borders Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations March 2012
201004354 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201004523 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations March 2012
201004700 A Medical Practice, Lothian NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations March 2012
201004935 Tayside NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201004982 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201005151 The Highland Council child minding and day nursery Upheld, recommendations March 2012
201100055 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations March 2012
201100319 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations March 2012
201100531 The Moray Council trading standards Some upheld, no recommendations March 2012