Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102838 | Argyll and Bute Council | policy/administration | Not upheld, no recommendations | March 2012 |
| 201102844 | Scottish Water | charging method / calculation | Not upheld, no recommendations | March 2012 |
| 201102932 | West Lothian Council | tenancy rights and conditions | Not upheld, no recommendations | March 2012 |
| 201102937 | A Medical Practice, Fife NHS Board | practice lists | Not upheld, no recommendations | March 2012 |
| 201102960 | Scottish Prison Service | personal property | Not upheld, no recommendations | March 2012 |
| 201103054 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2012 |
| 201103081 | Scottish Prison Service | earnings | Not upheld, no recommendations | March 2012 |
| 201103084 | Scottish Prison Service | supplies of books, newspapers etc | Not upheld, no recommendations | March 2012 |
| 201103124 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | March 2012 |
| 201001204 | Argyll and Bute Council | social work | Some upheld, recommendations | February 2012 |