Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100032 Falkirk Council planning Not upheld, no recommendations February 2012
201100178 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2012
201100266 Scottish Prison Service unescorted leave Not upheld, recommendations February 2012
201100360 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations February 2012
201100404 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2012
201100440 The City of Edinburgh Council parking Not upheld, recommendations February 2012
201100552 Edinburgh Napier University policy/administration Some upheld, recommendations February 2012
201100691 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment/diagnosis Some upheld, recommendations February 2012
201100718 Lothian NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations February 2012
201100810 NHS 24 policy/administration Some upheld, recommendations February 2012