Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201503747 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | March 2016 |
| 201503956 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2016 |
| 201504188 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2016 |
| 201504252 | Grampian NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | March 2016 |
| 201202732 | East Lothian Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | February 2016 |
| 201305578 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2016 |
| 201306245 | Business Stream | charging method / calculation | Upheld, recommendations | February 2016 |
| 201401201 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | February 2016 |
| 201402414 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | February 2016 |
| 201402748 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2016 |