Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406517 | Tayside NHS Board | hygiene / cleanliness / infection control | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201406523 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201406577 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2016 |
| 201406676 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201406715 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | January 2016 |
| 201406951 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407002 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407037 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | January 2016 |
| 201407179 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201407184 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |