| 201001569           | 
                                                                                        Highland NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201001727           | 
                                                                                        Lothian NHS Board - Royal Edinburgh and Associated Services Division           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201002718           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201002972           | 
                                                                                        Fife Council           | 
                                                                                        Maintenance and repair of roads           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003009           | 
                                                                                        Lothian NHS Board           | 
                                                                                        Policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003260           | 
                                                                                        Argyll and Bute Council           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003272           | 
                                                                                        Glasgow City Council           | 
                                                                                        Complaints handling (including appeals procedures)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003290           | 
                                                                                        Glasgow City Council           | 
                                                                                        Road authority as developer, road alterations           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003492           | 
                                                                                        Student Awards Agency for Scotland           | 
                                                                                        Failure to provide information           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003731           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        Applications, allocations, transfers and exchanges           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2011           |