Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303479 | Scottish Prison Service | complaints handling | Upheld, recommendations | February 2014 |
| 201100410 | River Clyde Homes | complaints handling | Upheld, recommendations | January 2014 |
| 201105006 | Inverclyde Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2014 |
| 201200200 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2014 |
| 201202215 | Scottish Prison Service | other | Not upheld, no recommendations | January 2014 |
| 201202537 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201202740 | The Highland Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2014 |
| 201203213 | Orkney Islands Council | other | Not upheld, no recommendations | January 2014 |
| 201203387 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201203568 | Tayside NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | January 2014 |