| 201104998 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105002 | East Lothian Council | transfers | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105188 | Lothian NHS Board - University Hospitals Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105240 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105267 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105270 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201105355 | Dumfries and Galloway Housing Partnership | applications, allocations, transfers | No decision reached | September 2012 | 
          
                                                                                        | 201105501 | Scottish Prison Service | work (in prison) | Some upheld, action taken by body to remedy, no recommendations | September 2012 | 
          
                                                                                        | 201200043 | Scottish Prison Service | religious books, items and practices | Some upheld, action taken by body to remedy, no recommendations | September 2012 | 
          
                                                                                        | 201200078 | Dumfries and Galloway Housing Partnership | complaints handling | Upheld, action taken by body to remedy, no recommendations | September 2012 |