| 201101840 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201102003 | Lothian NHS Board - University Hospitals Division | Clinical treatment / Diagnosis | Upheld, action taken by body to remedy, recommendations | July 2012 | 
          
                                                                                        | 201102066 | Care Inspectorate | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201102135 | Greater Glasgow and Clyde NHS Board | Clinical treatment / Diagnosis | No decision reached | July 2012 | 
          
                                                                                        | 201102230 | Dumfries and Galloway NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201102264 | Scottish Prison Service | Downgrading | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201102346 | Business Stream Ltd | Incorrect billing | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201102366 | Falkirk Council | Repairs and maintenance of housing stock (incl dampness and infestations) | No decision reached | July 2012 | 
          
                                                                                        | 201102400 | Highland NHS Board | Hygiene, cleanliness and infection control | Some upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201102413 | Scottish Water | Supply pipe issue | Not upheld, no recommendations | July 2012 |