| 201103377 | Lanarkshire NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201103418 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103529 | Aberdeen City Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103563 | Queen Margaret University | Academic appeal/exam results/degree classification | Not upheld, recommendations | July 2012 | 
          
                                                                                        | 201103565 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103578 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201103675 | Historic Scotland | Policy/administration | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103702 | A Medical Practice in the Lothian NHS Board area | Complaints handling | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201103863 | Scottish Water | Sewer flooding - external | Not upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201103939 | Scottish Ambulance Service | Policy/administration | Upheld, recommendations | July 2012 |