Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202112026 Lanarkshire NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023
202203211 Borders NHS Board Clinical treatment / Diagnosis Upheld, recommendations July 2023
202007141 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023
202007948 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023
202100728 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202101546 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Complaints handling Some upheld, recommendations June 2023
202104070 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202104211 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202104273 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Upheld, recommendations June 2023
202104338 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023