Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306095 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201306203 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | August 2014 |
| 201306208 | Clyde Valley Housing Association Ltd | communication, staff attitude, dignity and confidentiality | Not upheld, no recommendations | August 2014 |
| 201400113 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | August 2014 |
| 201400126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400336 | Knowes Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2014 |
| 201400340 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201400370 | Dumfries and Galloway NHS Board | complaints handling | Upheld, recommendations | August 2014 |
| 201400434 | Berwickshire Housing Association Ltd | repairs and maintenance | Not upheld, action taken by body to remedy, no recommendations | August 2014 |
| 201400516 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |