Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202002197 Lanarkshire NHS Board Clinical treatment / Diagnosis Upheld, recommendations March 2022
202002559 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202005027 Lanarkshire NHS Board Nurses / nursing care Some upheld, recommendations March 2022
202007186 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202007201 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202008168 Edinburgh Health and Social Care Partnership Nurses / Nursing Care Not upheld, no recommendations March 2022
202105309 Glasgow City Council Primary School Some upheld, recommendations March 2022
201811013 Castle Water Ltd Incorrect billing Some upheld, recommendations February 2022
201900160 Dundee Health and Social Care Partnership Communication / staff attitude Some upheld, recommendations February 2022
201905460 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022