| 201301672           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201301814           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201301895           | 
                                                                                        Business Stream           | 
                                                                                        debt recovery / payment fees           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201302447           | 
                                                                                        A Dentist in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201302488           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201302883           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201303126           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201303140           | 
                                                                                        The Highland Council           | 
                                                                                        Crisis grant/failure to follow government guidance           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201303640           | 
                                                                                        A Medical Practice in the Ayrshire and Arran NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201303684           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           |