Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204932 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201205147 | Business Stream | complaints handling | No decision reached | August 2013 |
| 201205152 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, recommendations | August 2013 |
| 201205188 | The City of Edinburgh Council | communication staff attitude and confidentiality | Upheld, recommendations | August 2013 |
| 201205252 | Business Stream | incorrect billing | No decision reached | August 2013 |
| 201205285 | South Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2013 |
| 201205354 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201205355 | Forth Valley NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | August 2013 |
| 201300045 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |