Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202051 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202112 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | March 2013 |
| 201202173 | Lanarkshire NHS Board | policy/administration | Some upheld, recommendations | March 2013 |
| 201202244 | Blackwood | complaints handling | Some upheld, recommendations | March 2013 |
| 201202252 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202300 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | March 2013 |
| 201202316 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201202651 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202797 | The State Hospital Board for Scotland | appliances, equipment and premises | Not upheld, no recommendations | March 2013 |
| 201202847 | A Dentist in the Lanarkshire NHS Board area | clinical treatment/diagnosis | Upheld, recommendations | March 2013 |