Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103236 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations January 2013
201103274 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2013
201103353 The Highland Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201103440 The Robert Gordon University policy/administration Not upheld, no recommendations January 2013
201103465 Transport Scotland complaints handling Not upheld, recommendations January 2013
201103637 Business Stream Ltd attitude / behaviour Some upheld, recommendations January 2013
201103641 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2013
201103655 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations January 2013
201103755 Scottish Prison Service progression Not upheld, no recommendations January 2013
201103774 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations January 2013