Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202401075 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202402634 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | December 2025 |
| 202402698 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202402736 | Fife NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2025 |
| 202404672 | Govanhill Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | December 2025 |
| 202405058 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202405136 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | December 2025 |
| 202407333 | North Glasgow Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2025 |
| 202408977 | Clear Business Water | Incorrect billing | Upheld, recommendations | December 2025 |