| 201103920           | 
                                                                                        Link Housing Association Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103935           | 
                                                                                        The Highland Council           | 
                                                                                        road authority as developer, road alterations           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104027           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104107           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104122           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - internal           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104403           | 
                                                                                        Business Stream Ltd           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104525           | 
                                                                                        East Lothian Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104603           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        conservation areas, listed buildings, tree preservation orders           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104651           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201104677           | 
                                                                                        A Medical Practice in the Highland NHS Board area           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2012           |