| 201100997           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201101281           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201101370           | 
                                                                                        Argyll Community Housing Association           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201101699           | 
                                                                                        Melville Housing Association Ltd           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201101721           | 
                                                                                        The Highland Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102025           | 
                                                                                        East Renfrewshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102226           | 
                                                                                        A Medical Practice in the Highland NHS Board area           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102499           | 
                                                                                        Lothian NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102504           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        failure to send ambulance/delay in sending ambulance           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102518           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           |