| 201104093 | The Moray Council | Maintenance and repair of roads | Not upheld, no recommendations | June 2012 | 
          
                                                                                        | 201104151 | Ayrshire and Arran NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | June 2012 | 
          
                                                                                        | 201104220 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | June 2012 | 
          
                                                                                        | 201104667 | Fife Council | Repairs and maintenance of housing stock | Some upheld, recommendations | June 2012 | 
          
                                                                                        | 200903307 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201000351 | Fife Council | Continuing care | Not upheld, action taken by body to remedy, no recommendations | May 2012 | 
          
                                                                                        | 201001453 | Tayside NHS Board | complaints handling | Upheld, action taken by body to remedy, no recommendations | May 2012 | 
          
                                                                                        | 201002566 | Comhairle nan Eilean Siar | policy/administration | Some upheld, recommendations | May 2012 | 
          
                                                                                        | 201002813 | Grampian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201002883 | Aberdeenshire Council | social work | Not upheld, no recommendations | May 2012 |