| 201101242 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 | 
          
                                                                                        | 201101396 | Scottish Ambulance Service | clinical treatment; diagnosis | Upheld, recommendations | April 2012 | 
          
                                                                                        | 201101412 | Lothian NHS Board | policy/administration | Some upheld, action taken by body to remedy, no recommendations | April 2012 | 
          
                                                                                        | 201101414 | Lothian NHS Board - University Hospitals Division | Complaints handling | Some upheld, recommendations | April 2012 | 
          
                                                                                        | 201101581 | Scottish Prison Service | complaints handling | Upheld, recommendations | April 2012 | 
          
                                                                                        | 201101682 | Scottish Natural Heritage | policy/administration | Some upheld, no recommendations | April 2012 | 
          
                                                                                        | 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201101839 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |