Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305638 | North Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305642 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2014 |
| 201305733 | West Lothian Council | school records/access to personnel education files | Some upheld, recommendations | July 2014 |
| 201305797 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | patient lists | Upheld, recommendations | July 2014 |
| 201305834 | University of Strathclyde | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | July 2014 |
| 201305880 | University of St Andrews | policy/administration | Not upheld, no recommendations | July 2014 |
| 201305887 | West Lothian Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305889 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201305935 | The Robert Gordon University | plagiarism and intellectual property | Not upheld, no recommendations | July 2014 |
| 201305996 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |