Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201205173 | Scottish Borders Council | building standards | Not upheld, no recommendations | May 2014 |
| 201300118 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300126 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300295 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201300369 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201300511 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300582 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |