Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402914 | Scottish Prison Service | education | Not upheld, no recommendations | December 2014 |
| 201403048 | Scottish Prison Service | religious services and visits | Not upheld, no recommendations | December 2014 |
| 201403062 | Aberdeen City Council | communication staff attitude and confidentiality | Upheld, recommendations | December 2014 |
| 201403211 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2014 |
| 201300210 | Glasgow Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | November 2014 |
| 201300373 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | November 2014 |
| 201300798 | Aberdeenshire Council | complaints handling | Not upheld, no recommendations | November 2014 |
| 201300973 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201301049 | A Council | secondary school | Upheld, recommendations | November 2014 |
| 201301164 | The City of Edinburgh Council | hall letting, indoor facilities, libraries, museums etc | Not upheld, recommendations | November 2014 |