| 201907297 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 | 
          
                                                                                        | 201909121 | A Medical Practice in the Aryshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2020 | 
          
                                                                                        | 202000080 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 | 
          
                                                                                        | 201707686 | Scottish Prison Service | complaints handling | Upheld, recommendations | September 2020 | 
          
                                                                                        | 201800698 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2020 | 
          
                                                                                        | 201801437 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2020 | 
          
                                                                                        | 201802816 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2020 | 
          
                                                                                        | 201802848 | North Ayrshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | September 2020 | 
          
                                                                                        | 201803262 | Inverclyde Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | September 2020 | 
          
                                                                                        | 201803281 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | September 2020 |