| 201809429           | 
                                                                                        Renfrewshire Health and Social Care Partnership           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201809483           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201809565           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201809849           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201810022           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201810248           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201810555           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201810594           | 
                                                                                        Clear Business Water           | 
                                                                                        incorrect billing           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201810995           | 
                                                                                        Scottish Borders Council           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2020           | 
              
          
                                                                                        | 201811025           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2020           |