| 201200710 | Aberdeen City Council | finance - rent | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201200718 | Scottish Prison Service | special escorted leave | Upheld, recommendations | January 2013 | 
          
                                                                                        | 201200876 | Business Stream Ltd | complaints handling | Upheld, recommendations | January 2013 | 
          
                                                                                        | 201201215 | Orkney Islands Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | January 2013 | 
          
                                                                                        | 201201260 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201201288 | Hebridean Housing Partnership Ltd | neighbour problems | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201201320 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201201354 | Office of the Scottish Charity Regulator | complaints handling | Some upheld, recommendations | January 2013 | 
          
                                                                                        | 201201400 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201201413 | A Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |