| 201202015 | Business Stream Ltd | policy/administration | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202149 | Argyll Community Housing Association | estate management | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202175 | A Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2013 | 
          
                                                                                        | 201202220 | The Highland Council | traffic regulation and management | Some upheld, action taken by body to remedy, recommendations | January 2013 | 
          
                                                                                        | 201202262 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202272 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202444 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202470 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |