Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201908521 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201908741 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909131 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909985 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201706064 | Stirling Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | June 2020 |
| 201800176 | Angus Housing Association Ltd | estate management / open spaces / environment work | Some upheld, recommendations | June 2020 |
| 201800445 | Glasgow City Health and Social Care Partnership | complaints handling | Upheld, recommendations | June 2020 |
| 201801934 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2020 |
| 201803620 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |