Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |
| 201603169 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201603667 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201603748 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201603758 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201604381 | East Dunbartonshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2017 |
| 201507564 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201507576 | Renfrewshire Council | policy/administration | Some upheld, recommendations | December 2016 |
| 201507697 | Greater Glasgow and Clyde NHS Board – Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201507772 | A Medical Practice in the Fife NHS Board area | policy / administration | Upheld, recommendations | December 2016 |