Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507448 | Aberdeen City Council | policy/administration | Some upheld, recommendations | November 2016 |
| 201507478 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201507491 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | November 2016 |
| 201507638 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2016 |
| 201507657 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201507666 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | November 2016 |
| 201507682 | Business Stream | incorrect billing | Some upheld, recommendations | November 2016 |
| 201507701 | Edinburgh College | special needs - assessment and provision | Some upheld, recommendations | November 2016 |
| 201507727 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | November 2016 |
| 201507782 | Aberdeen City Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | November 2016 |