Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508166 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2016 |
| 201508201 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | November 2016 |
| 201508213 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |
| 201508222 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201508297 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | November 2016 |
| 201508311 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201508329 | Business Stream | policy/administration | Some upheld, recommendations | November 2016 |
| 201508343 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | November 2016 |
| 201508372 | A Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | November 2016 |
| 201508376 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |