Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603209 | Scottish Prison Service | downgrading | Not upheld, no recommendations | November 2016 |
| 201507569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201507570 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2016 |
| 201507571 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507623 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507632 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201507690 | Business Stream | communication / consultation | Some upheld, recommendations | October 2016 |
| 201507715 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507723 | A Council | primary school | Upheld, recommendations | October 2016 |
| 201507744 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2016 |