Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508642 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | August 2016 |
| 201508644 | Business Stream | incorrect billing | Upheld, recommendations | August 2016 |
| 201508676 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508696 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | August 2016 |
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |
| 201508787 | Scottish Prison Service | communication by phone | Upheld, recommendations | August 2016 |
| 201508844 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |
| 201508846 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2016 |
| 201508868 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201404055 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |