Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507963 | Cairn Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201507972 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2016 |
| 201508029 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508067 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508074 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201508078 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201508111 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508153 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508160 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508221 | Grampian NHS Board | nurses / nursing care | Upheld, recommendations | July 2016 |