Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508257 | Dundee City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | July 2016 |
| 201508273 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508321 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2016 |
| 201508344 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201508430 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508443 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508477 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508502 | North Lanarkshire Council | primary school | Some upheld, recommendations | July 2016 |
| 201508509 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |