Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508663 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2016 |
| 201508752 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508794 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | July 2016 |
| 201508808 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508838 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201508845 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508851 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2016 |
| 201508879 | Clackmannanshire Council | noise pollution | Not upheld, no recommendations | July 2016 |
| 201600130 | Scottish Prison Service | transportation | Not upheld, no recommendations | July 2016 |
| 201601001 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |