Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406272 | Business Stream | incorrect billing | Not upheld, recommendations | May 2016 |
| 201406354 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201406363 | Aberdeenshire Council | primary school | Some upheld, recommendations | May 2016 |
| 201406424 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201406482 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2016 |
| 201406714 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2016 |
| 201407051 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | May 2016 |
| 201407063 | Grampian NHS Board | policy / administration | Not upheld, recommendations | May 2016 |
| 201407064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201407150 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |