Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500696 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500884 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500910 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201500915 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201500935 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500956 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500986 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |
| 201500997 | The Highland Council | bus stops, shelters, signs, road furniture | Upheld, recommendations | May 2016 |
| 201501178 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201501196 | Glasgow Clyde College | special needs - assessment and provision | Some upheld, recommendations | May 2016 |