Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201503790 | The City of Edinburgh Council | public health & civic government acts - nuisances/problems in/around buildings | Not upheld, no recommendations | May 2016 |
| 201503924 | Dumfries and Galloway Housing Partnership | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201503949 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2016 |
| 201503957 | Glasgow City Council | local housing allowance and council tax benefit | Upheld, no recommendations | May 2016 |
| 201503978 | Scottish Prison Service | special escorted leave | Upheld, no recommendations | May 2016 |
| 201504017 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |
| 201504049 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201504055 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504160 | Scottish Prison Service | food | Not upheld, no recommendations | May 2016 |
| 201504184 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | May 2016 |