Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504192 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201504212 | Edinburgh Napier University | accommodation | Upheld, recommendations | May 2016 |
| 201504218 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | May 2016 |
| 201504352 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504380 | Heriot-Watt University | complaints handling | Not duly made or withdrawn, no recommendations | May 2016 |
| 201504465 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504475 | University of Edinburgh | policy/administration | Not upheld, no recommendations | May 2016 |
| 201504595 | The City of Edinburgh Council | council tax | Some upheld, recommendations | May 2016 |
| 201504628 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504724 | Scottish Prison Service | visits | Not upheld, recommendations | May 2016 |