Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200993 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2012 |
| 201201092 | The City of Edinburgh Council | cleansing/public conveniences/streets and stairs | Not upheld, no recommendations | December 2012 |
| 201201336 | Dumfries and Galloway Housing Partnership | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | December 2012 |
| 201201410 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2012 |
| 201201458 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2012 |
| 201201468 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201488 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201201692 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2012 |
| 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 |
| 201201737 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |