Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103742 | Tayside NHS Board | complaints handling | Not upheld, recommendations | November 2012 |
| 201103844 | Lothian NHS Board - Acute Division | policy/administration | Some upheld, recommendations | November 2012 |
| 201103920 | Link Housing Association Ltd | policy/administration | Not upheld, recommendations | November 2012 |
| 201103935 | The Highland Council | road authority as developer, road alterations | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104027 | Scottish Prison Service | progression | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104107 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201104122 | Scottish Water | sewer flooding - internal | Upheld, recommendations | November 2012 |
| 201104403 | Business Stream Ltd | incorrect billing | Not upheld, recommendations | November 2012 |
| 201104525 | East Lothian Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | November 2012 |
| 201104603 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, recommendations | November 2012 |