Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200525 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200527 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201200619 | A Medical Practice in the Ayrshire and Arran NHS Board area | lists | Upheld, recommendations | October 2012 |
| 201200636 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | October 2012 |
| 201200680 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201200711 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | October 2012 |
| 201200729 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200770 | Crown Office and Procurator Fiscal Service | complaints handling | Upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200829 | Scottish Prison Service | complaints handling | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200831 | Scottish Prison Service | education | Not upheld, no recommendations | October 2012 |