Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003315 | Greater Glasgow and Clyde NHS Board | policy/administration; complaints handling | Upheld, recommendations | September 2012 |
| 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |
| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 |
| 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 |
| 201101712 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102036 | North Lanarkshire Council | policy / administration; handling of planning application | Upheld, action taken by body to remedy, recommendations | September 2012 |
| 201102045 | Dumfries and Galloway Council | kennels | Some upheld, recommendations | September 2012 |
| 201102116 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2012 |
| 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 |