Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102475 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102523 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2012 |
| 201102588 | West Lothian Council | building warrants: certificates of completion/habitation | Not upheld, no recommendations | September 2012 |
| 201102605 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201102824 | Fyne Homes | terminations | Not upheld, no recommendations | September 2012 |
| 201102859 | North Lanarkshire Council | complaints handling | Some upheld, recommendations | September 2012 |
| 201102909 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 |
| 201103035 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | September 2012 |
| 201103075 | West Lothian Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |
| 201103118 | Scottish Prison Service | personal property | Upheld, recommendations | September 2012 |