Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104802 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis; complaints handling | Some upheld, recommendations | September 2012 |
| 201104953 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | September 2012 |
| 201104998 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105002 | East Lothian Council | transfers | Not upheld, no recommendations | September 2012 |
| 201105188 | Lothian NHS Board - University Hospitals Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 |
| 201105240 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | September 2012 |
| 201105267 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201105270 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105355 | Dumfries and Galloway Housing Partnership | applications, allocations, transfers | No decision reached | September 2012 |
| 201105501 | Scottish Prison Service | work (in prison) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |