Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003946 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 202005066 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 202100985 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202101483 | Falkirk Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | January 2022 |
| 202102039 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202102527 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 201800637 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2021 |
| 201810251 | Highland NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | December 2021 |
| 201900738 | Business Stream | Incorrect billing | Not upheld, no recommendations | December 2021 |
| 201900831 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | December 2021 |